hello can someone check about the telecom billing

hello can someone check about the telecom billing i payed the 140 crowns and then it says successful and i payed the 360 crowns and it says succesfull but nothing came out no crowns nothing but shocks!!!! and i can only hear that they are charging me of payments.. pls check.. thank you happy new year..
 
Thank you.
You've made a purchase from InnoGames GmbH on Google Play.
Order number: GPA.3393-2501-4694-95353
Order date: 6 Jan 2020 19:14:39 GMT+8

ItemPrice

360 Crowns (Tribal Wars 2)₱499.00

Tax: ₱0.00
Total: ₱499.00

Payment method:
Globe Telecom +639773379283
Questions? Visit InnoGames GmbH.

Google Play
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that was a moment ago and nothing but no crown..:(:(:(:(:(:( :(
 
Google Play

Thank you.
You've made a purchase from InnoGames GmbH on Google Play.
Order number: GPA.3315-9241-9250-11867
Order date: 6 Jan 2020 19:38:16 GMT+8

ItemPrice

140 Crowns (Tribal Wars 2)₱249.00

Tax: ₱0.00
Total: ₱249.00

Payment method:
Globe Telecom +639773379283
Questions? Visit InnoGames GmbH.

Google Play
All your entertainment in one place, available anywhere. Learn more

Seller may charge applicable taxes on the sale. Please note that the mobile operator or your payment processing provider may charge additional taxes or fees on the sale, as applicable.
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.


Need help? Visit the Google Play Help Centre.
To find out more about Google Payments, visit the Google Payments help centre.
Please do not reply to this message.
© 2020 Google | All Rights Reserved.
Google Asia Pacific Pte. Ltd., 70 Pasir Panjang Road, #03-71, Mapletree Business City, Singapore, 117371, Singapore

pls check what happen and what have i done wrong on paying...
 
i agree with that... thats why if this will not be fixed i will delete this account and tell to my friends that its not worth it... i play Grepolis instead it is also nice no problem about it but when i tried to play this games and put money on it.... it breaks my heart ..
 
hello Nvm about that issue i have to move on and not to comeback to the game.... its time to focus on my work but pls fic it to all your potential customers too... i hope InnoGames can fixed it right for the future who wants to play..